Diode Laser Hair Removal Machine

You may return your undamaged product with original packaging within 14 days of purchase to receive a full refund or exchange. If for any reason you are not satisfied with your item after the 14-day return period, there are no refunds for purchased hardware, but it is allowed for a manufacturer replacement/repair while under manufacturer’s warranty.

Our warranty covers any manufacturing defects or malfunctions that may occur within the specified six month timeframe. In the unlikely event that your equipment experiences any issues covered under the warranty, we will repair or replace the faulty parts at no additional cost to you. Our goal is to ensure that your equipment operates optimally, allowing you to provide the best possible aesthetic treatments to your clients.

The shipping fee for each order is based on the package weight, package dimensions, delivery destination, and shipping method. The checkout page automatically calculates shipping costs for different shipping methods.

We ship most of our orders within 48 hours or anywhere 4 to 10 business days depending on item availability. If we can’t ship your order within 48 hours of the order date, we will contact you by email or phone and inform you of the delay. After we have shipped the unit(s), please allow 8-14 business days for delivery depending on your location.

International Shipping
We only ship to United States. We do not ship international.

Processing
As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. As soon as we receive your order, we process it within 48 hours to 10 business days from our warehouse.

Order Tracking
The tracking number for the order will be sent to the email address provided 24 hours after the Order has completed processing. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at support@aesthxcare.com

Changing Your Order
If you have to change your order after you completed the payment, please contact us at support@aesthxcare.com immediately before our processing time. We will reply to you as fast as possible and try our best to correct it. Please understand that if the item has shipped from the warehouse, the request will be denied and the item will arrive at its original destination.

Damaged Shipments
Before fully install your equipment, please inspect the package for any damage or missing parts on items. Please notify the delivery driver and AESTHXCARE immediately when damages occurred.

Missing, Stolen and Sent to Wrong Destination Shipments
All packages that are stolen, refused, claimed but addressed wrongfully by you, unclaimed from the local post office, undelivered as addressed because you input the wrong name or address when you placed your order, will not be AESTHXCARE responsibility. AESTHXCARE will not pay for any fees or refund your shipment due to your negligence. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.