Warranty & Returns
14 Day Money Back Guarantee
You may return your undamaged product with original packaging within 14 days of purchase to receive a full refund or exchange. If for any reason you are not satisfied with your item after the 14-day return period, there are no refunds for purchased hardware, but it is allowed for a manufacturer replacement/repair while under manufacturer’s warranty.
To start the refund or exchange process, you must send us an email at refunds@aesthxcare.com with:
1. Your order number
2. Reason for return
3. Pictures of the product
4. Pictures of the original shipping box
After confirming the above, customer must pay all shipping costs sending the items back to us.
If the reason for the return is not quality-related, or you are missing original packing and parts, we have the right to deny your request or you may be subject to a 20% restocking fee.
It is of the Customer or Customer’s agent to inspect the Equipment and acknowledge that the Equipment is in good and acceptable condition. We do not allow returns for water damage, we do not provide replacements for lost or stolen devices. The following conditions must be met to allow a 14-day money back guarantee: Items do not have water damage and must not be tampered with any internal components. Items must have all associated box and supplies attached to it, as when first received.
All shipping fees are non-refundable.
6-Month Warranty
Our warranty covers any manufacturing defects or malfunctions that may occur within the specified six months timeframe. In the unlikely event that your equipment experiences any issues covered under the warranty, we will repair or replace the faulty parts at no additional cost to you. Our goal is to ensure that your equipment operates optimally, allowing you to provide the best possible aesthetic treatments to your clients.
Additionally, our support services are available to assist you throughout the warranty period. Our dedicated support team is readily accessible via phone, email, or online chat to address any questions or concerns you may have regarding the equipment. We are committed to providing prompt and reliable support to resolve any technical issues or queries that may arise.
During the six month warranty period, we prioritize your satisfaction and work diligently to ensure a seamless experience with our equipment. Our aim is to build a long-term relationship with our customers, and we strive to exceed your expectations by delivering exceptional service and support.
With our warranty and support package, you can invest in our aesthetic equipment with confidence, knowing that you have a reliable partner who stands behind their products. We are committed to your success and are dedicated to providing you with the highest level of customer satisfaction throughout your ownership of our equipment.
Please send us an email at warranty@aesthxcare.com with:
1. Your order number
2. Explanation of the defective product
3. Pictures of the defective product
After confirming the above, we will issue a shipping label and send it to your email. Please ship us the defective units, once we receive it, we will notify you. Upon examination of the defective unit, we will ship:
1. New replacement unit or,
2. Fix your existing unit with new parts
The warranty process may take anywhere from 14 to 30 days from starting a warranty product replacement.
Extended Warranty
We are pleased to offer an extended warranty option for your aesthetic equipment, allowing you to further protect your investment beyond the standard one-year warranty period. Our extended warranty provides an additional year of coverage, ensuring continued support and peace of mind for your equipment.
With our extended warranty, you can enjoy the benefits of comprehensive coverage for an extended duration. This means that any manufacturing defects or malfunctions that may occur during the extended warranty period will be promptly addressed and resolved by our team.
To make our extended warranty even more accessible, we offer flexible payment options. You can choose to pay a monthly fee of $155.00 USD, allowing you to spread out the cost over time while still benefiting from the extended coverage. This affordable monthly payment ensures that your equipment remains protected, and you can focus on delivering outstanding aesthetic treatments to your clients.
With the extended warranty, you also continue to have access to our dedicated support team throughout the additional year. Our team of experts is available to assist you with any technical issues or inquiries, providing prompt and reliable support to ensure your equipment operates optimally.
Investing in our extended warranty demonstrates our commitment to your satisfaction and long-term success. By opting for extended coverage, you can extend the lifespan of your equipment, minimize downtime, and maximize your return on investment.
Choose our extended warranty option at the time of purchase and enjoy an additional year of coverage and support, knowing that you have a trusted partner standing behind you and your aesthetic equipment.
Extended warranty must be purchased in the same order number at the time of equipment purchase. Extended warranty cannot be purchased after you have purchased your equipment.